TigerCall: Modeling an Outbound Call Center as a Renewal Reward Process

Massey, William A.Dymally, Alice2014-09-232026-09-302014-09-232026-09-30200518328http://arks.princeton.edu/ark:/88435/dsp01v405sc57whttps://theses-dissertations.princeton.edu/handle/88435/dsp01v405sc57wContains color or special media97 PagesTigerCall: Modeling an Outbound Call Center as a Renewal Reward ProcessPrinceton University Senior Theses